WARRANTY POLICY

 

1 Limited Warranty. CMF by Nothing Products specified below that were

purchased in India from CMF by Nothing authorized sales channels are covered by

CMF by Nothing’s limited warranty which starts from the date of invoice (the

“Limited Warranty”).

2 Product Defects. The Limited Warranty covers the hardware components of our

Product(s) as originally supplied and Product defects caused by workmanship or

build materials. This warranty is valid when the product is used under normal

conditions, as per the instructions given in Instruction Manual and the purpose for

which the product was designed. The Limited Warranty does not cover any of the

matters listed in Limited Warranty Exclusions.

3 Original country. The Limited Warranty is only redeemable within your original

country or region of purchase.

4 Warranty Claims. To make a claim, please provide your original proof of

purchase (invoice(s)), Product(s) model and IMEI/serial number of the Product, and

photo evidence of the Product’s defects to CMF by Nothing Customer Service as set

out in the Contact Support section of our website https://in.cmf.tech.

CMF by Nothing may conduct diagnostic tests on the product (s) to identify the

cause of failure/defect.

5 Repairs and replacement. Any repair and replacement service covered by the

Limited Warranty, along with shipping and handling, will be free within the Limited

Warranty period specified below. The time taken for repair and transit under the

warranty shall not be excluded from the warranty period.

Before you handover the product (s) for service, please back-up data and remove

confidential and/or personal information from the product. CMF by Nothing will not

be responsible for any damage or loss of any program, data, or removable storage

media.

Under no circumstances shall CMF by Nothing be liable for any loss, cost, expense,

inconvenience or damage exceeding the purchase price of the Product.

6 Parts and components. CMF by Nothing may use rebuilt, reconditioned or new

parts and components when repairing any Product(s). Alternatively, we may replace

the defective Product(s) entirely with a rebuilt, reconditioned or new CMF by

Nothing Product(s).

All replaced spare parts are owned by CMF by Nothing.

7 After-sales assistance. Please note that we only offer after-sales assistance in the

areas where we make shipments (this includes repairs and/or

replacements/returns).

8 Warranty Periods. We have set out the Limited Warranty periods in respect of

each of our Products below. The Products covered by the Limited warranty are:

Category

Product

Warranty

Period

Scope of

warranty

Service

type

Warranty support

document

IoT

Audio

1-year

Labour & Parts

Walk-in

 

Purchase invoice

IoT

Smart

Wearable

1-year

Labour & Parts

Walk-in

Purchase invoice

Accessory

Adaptor/USB

180 days

Labour & Parts

Walk-in

Purchase invoice

Accessory

Watch Strap

Not Applicable

No Warranty 

 -

 -

Accessories
Phone Case or Screen Protector or Decoration Accessories
Not Applicable

 

9 Statutory rights. The Limited Warranty does not affect your statutory rights

under applicable law.

Limited Warranty Exclusions

1 What is not covered under the Limited Warranty.

The Limited Warranty does not cover:

(a) defects or damage resulting from man-made damages, accidents, neglect, misuse

or abnormal use; defects or damage caused by abnormal conditions or improper

storage; exposure to liquid, moisture, dampness, sand or dirt, or unusual physical,

electrical or electromechanical stress;

(b) cosmetic damage, including but not limited to, scratches, dents unless failure has

occurred due to defect in material workmanship caused by CMF by Nothing;

(c) defects or damage resulting from excessive force or use of metallic objects on

the touch panel;

(d) devices that have the IMEI/serial number or similar removed, defaced, damaged,

altered or made illegible;

(e) ordinary wear and tear;

(f) defects or damage resulting from the use of the Product(s) in conjunction with

accessories, products, or ancillary/peripheral equipment that are not furnished or

approved by CMF by Nothing;

(g) any physical feature defects or damage resulting from improper testing,

operation, maintenance, installation, service, or adjustment not furnished or

approved by CMF by Nothing;

(h) defects or damage resulting from external causes such as collision with an

object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather

conditions, theft, blown fuse, abnormal voltage or improper use of any electrical

source;(i) defects or damage resulting from cellular signal reception or transmission, or

viruses and other software problems introduced into the Product(s);

(j) products not purchased from www.cmf.tech or authorised resellers

(k) Products purchased outside India

(l) repair(s) conducted by unofficial repair centres.

(m) if the handset is rooted by the user

(n) if the device has exceeded the standard warranty duration

Out of Warranty Repair

CMF by Nothing will determine whether a product is "Out of Warranty" at the

company’s discretion according to the standards listed below. Repair of "Out of

Warranty" products shall be separately quoted by the CMF by Nothing authorised

service centre and respective service shall be provided upon service fee payment.

(a) Violation of warranty including but not limited to customer-induced damage,

such as self-repairs, exposure to water, damage caused by misuse, alternation,

rooting of device, failure to comply with product manual, and so on.

(b) Expired Warranty

(c) Invalid Warranty

7.4 LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT

PERMITTED BY LAW, CMF BY NOTHING IS NOT RESPONSIBLE FOR DIRECT,

SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY

BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,

INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF

ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON

CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS

OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;

LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT

OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING ANY

COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR

DATA STORED IN OR USED WITH THE CMF BY NOTHING PRODUCT OR ANY

FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE

CMF BY NOTHING PRODUCT.THE FOREGOING LIMITATION SHALL NOT APPLY TO PERSONAL INJURY CLAIMS,

DEATH OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT

ACTS AND/OR OMISSIONS.

7.5 The warranty is governed and construed under the laws of India and all dispute

pertaining to the terms of this warranty shall be resolved by the competent courts

of Gurugram, Haryana.